{"id":3626,"date":"2023-03-30T11:30:40","date_gmt":"2023-03-30T09:30:40","guid":{"rendered":"https:\/\/thewildside.co\/support\/retour-garantie\/"},"modified":"2024-07-08T16:57:44","modified_gmt":"2024-07-08T14:57:44","slug":"retour-garantie","status":"publish","type":"page","link":"https:\/\/thewildside.co\/fr\/support\/retour-garantie\/","title":{"rendered":"Retour &amp; garantie"},"content":{"rendered":"<style>\n.tws-legal {\n  max-width: 760px;\n  margin: 32px auto 80px;\n  padding: 32px 24px;\n  background: #ffffff;\n  border-radius: 12px;\n  box-shadow: 0 2px 12px rgba(35,44,55,0.06);\n  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;\n  color: #232C37;\n  line-height: 1.65;\n}\n.tws-legal h1 { font-size: 2rem; font-weight: 700; margin: 0 0 1.5rem; color: #232C37; line-height: 1.2; }\n.tws-legal h2 { font-size: 1.5rem; font-weight: 700; margin: 2.5rem 0 1rem; color: #232C37; padding-bottom: 0.4rem; border-bottom: 1px solid #E5E5E5; }\n.tws-legal h3 { font-size: 1.25rem; font-weight: 600; margin: 2rem 0 0.75rem; color: #232C37; }\n.tws-legal h4 { font-size: 1.1rem; font-weight: 600; margin: 1.75rem 0 0.5rem; color: #232C37; }\n.tws-legal h5 { font-size: 1rem; font-weight: 600; margin: 1.25rem 0 0.4rem; color: #324049; }\n.tws-legal h6 { font-size: 0.95rem; font-weight: 600; margin: 1rem 0 0.4rem; color: #324049; }\n.tws-legal p { margin: 0 0 1rem; color: #324049; }\n.tws-legal ul, .tws-legal ol { margin: 0 0 1rem; padding-left: 1.5rem; color: #324049; }\n.tws-legal li { margin-bottom: 0.4rem; }\n.tws-legal a { color: #E15577; text-decoration: none; }\n.tws-legal a:hover { text-decoration: underline; }\n.tws-legal strong { color: #232C37; }\n.tws-legal hr { border: none; border-top: 1px solid #E5E5E5; margin: 2rem 0; }\n@media (max-width: 640px) {\n  .tws-legal { margin: 16px 12px 40px; padding: 20px 16px; border-radius: 8px; }\n  .tws-legal h1 { font-size: 1.65rem; }\n  .tws-legal h2 { font-size: 1.3rem; }\n  .tws-legal h3 { font-size: 1.15rem; }\n}\n<\/style>\n<div class=\"tws-legal\">\n<h2>Retour &#038; garantie<\/h2>\n<p>Des r\u00e8gles claires, justes pour les deux parties. Voici comment fonctionne un retour chez The Wildside.<\/p>\n<h3>En un coup d&#8217;\u0153il<\/h3>\n<ul>\n<li><strong>14 jours de droit de r\u00e9tractation.<\/strong> L\u00e9gal dans l&#8217;UE. En Suisse, nous accordons volontairement le m\u00eame d\u00e9lai aux m\u00eames conditions.<\/li>\n<li><strong>2 ans de garantie.<\/strong> Sur les d\u00e9fauts de mat\u00e9riau et de fabrication. En plus de tes droits l\u00e9gaux de garantie.<\/li>\n<li><strong>Support rapide.<\/strong> R\u00e9ponse sous 3 jours ouvr\u00e9s.<\/li>\n<\/ul>\n<h3>Comment fonctionne le retour<\/h3>\n<ol>\n<li><strong>Contacte-nous.<\/strong> Envoie-nous un e-mail \u00e0 <a href=\"mailto:retoure@thewildside.co\">retoure@thewildside.co<\/a> avec ton num\u00e9ro de commande et le motif du retour.<\/li>\n<li><strong>Confirmation re\u00e7ue.<\/strong> Nous t&#8217;envoyons sous 3 jours ouvr\u00e9s toutes les informations et l&#8217;adresse de retour.<\/li>\n<li><strong>Renvoie le colis.<\/strong> Emballe le produit en s\u00e9curit\u00e9 \u2014 de pr\u00e9f\u00e9rence dans l&#8217;emballage d&#8217;origine. Les frais de retour sont \u00e0 ta charge.<\/li>\n<li><strong>Re\u00e7ois le remboursement.<\/strong> Nous documentons la r\u00e9ception par photo et v\u00e9rifions l&#8217;\u00e9tat. Pour une marchandise non utilis\u00e9e, nous remboursons le prix d&#8217;achat int\u00e9gral sous 14 jours.<\/li>\n<\/ol>\n<h3>Que signifie \u00ab pour v\u00e9rification \u00bb ?<\/h3>\n<p>Tu peux examiner le produit comme tu le ferais en magasin \u2014 le regarder, le toucher, v\u00e9rifier la finition, le d\u00e9plier une fois. Si l&#8217;utilisation d\u00e9passe cela, nous nous r\u00e9servons une indemnisation appropri\u00e9e selon \u00a7 357a BGB.<\/p>\n<h4>\u2713 C&#8217;est OK \u2014 remboursement int\u00e9gral<\/h4>\n<ul>\n<li>Marchandise retourn\u00e9e non ouverte<\/li>\n<li>Carton ouvert, contenu rendu visible<\/li>\n<li>Tarp d\u00e9ball\u00e9, d\u00e9pli\u00e9 une fois, examin\u00e9 \u00e0 l&#8217;int\u00e9rieur<\/li>\n<li>M\u00e2ts bri\u00e8vement sortis, finition v\u00e9rifi\u00e9e<\/li>\n<li>Toutes les pi\u00e8ces compl\u00e8tes, propres, autant que possible dans l&#8217;emballage d&#8217;origine<\/li>\n<\/ul>\n<h4>\u2717 Cela d\u00e9clenche une indemnisation<\/h4>\n<ul>\n<li>Tarp mont\u00e9 sur le v\u00e9hicule ou install\u00e9 \u00e0 l&#8217;ext\u00e9rieur<\/li>\n<li>Sable, herbe, terre ou traces de salet\u00e9<\/li>\n<li>Marques d&#8217;eau ou exposition aux intemp\u00e9ries<\/li>\n<li>M\u00e2ts pli\u00e9s ou tordus<\/li>\n<li>Fermetures \u00e9clair ou fixations visiblement sollicit\u00e9es<\/li>\n<li>Pi\u00e8ces manquantes ou emballage d&#8217;origine endommag\u00e9<\/li>\n<\/ul>\n<p><strong>Documentation photo.<\/strong> Nous photographions chaque retour \u00e0 la r\u00e9ception. En cas de traces d&#8217;usage, nous te contactons <strong>avant<\/strong> le remboursement avec le constat v\u00e9rifi\u00e9 et l&#8217;indemnit\u00e9 calcul\u00e9e. Les litiges sont r\u00e9solus individuellement \u2014 de mani\u00e8re \u00e9quitable et transparente.<\/p>\n<h3>14 jours de droit de r\u00e9tractation fabricant<\/h3>\n<p><strong>Information compl\u00e9mentaire :<\/strong> Cette garantie s&#8217;applique en plus de tes droits l\u00e9gaux de garantie et ne les restreint pas. L&#8217;exercice des droits l\u00e9gaux de garantie est gratuit pour le consommateur.<\/p>\n<h4>Que couvre la garantie ?<\/h4>\n<ul>\n<li>D\u00e9fauts de mat\u00e9riau (par ex. fuites, d\u00e9chirures sans cause externe identifiable)<\/li>\n<li>D\u00e9fauts de fabrication (par ex. coutures qui s&#8217;ouvrent)<\/li>\n<li>D\u00e9fauts sur les m\u00e2ts ou les \u00e9l\u00e9ments de fixation<\/li>\n<\/ul>\n<h4>Que ne couvre pas la garantie ?<\/h4>\n<ul>\n<li>Usure normale<\/li>\n<li>Dommages dus \u00e0 une manipulation inappropri\u00e9e<\/li>\n<li>Dommages dus \u00e0 des intemp\u00e9ries exceptionnelles (temp\u00eate, gr\u00eale \u2265 2 cm)<\/li>\n<li>Dommages indirects ou modifications du produit<\/li>\n<\/ul>\n<p><strong>Garant :<\/strong> Nextstopbern GmbH, Baarerstrasse 112, 6300 Zug, Suisse<br \/>\n<strong>Validit\u00e9 :<\/strong> Clients finaux domicili\u00e9s dans l&#8217;UE\/EEE et en Suisse\/Liechtenstein<br \/>\n<strong>Dur\u00e9e :<\/strong> 2 ans \u00e0 compter de la date de livraison<br \/>\n<strong>Exercice :<\/strong> Par e-mail \u00e0 <a href=\"mailto:retoure@thewildside.co\">retoure@thewildside.co<\/a> avec ton num\u00e9ro de commande et des photos parlantes du d\u00e9faut<\/p>\n<h3>Des questions ?<\/h3>\n<p>\u00c9cris-nous simplement : <a href=\"mailto:retoure@thewildside.co\">retoure@thewildside.co<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retour &#038; garantie Des r\u00e8gles claires, justes pour les deux parties. Voici comment fonctionne un retour chez The Wildside. En un coup d&#8217;\u0153il 14 jours de droit de r\u00e9tractation. L\u00e9gal dans l&#8217;UE. En Suisse, nous accordons volontairement le m\u00eame d\u00e9lai aux m\u00eames conditions. 2 ans de garantie. Sur les d\u00e9fauts de mat\u00e9riau et de fabrication. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3155,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3626","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/thewildside.co\/fr\/wp-json\/wp\/v2\/pages\/3626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thewildside.co\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thewildside.co\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thewildside.co\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thewildside.co\/fr\/wp-json\/wp\/v2\/comments?post=3626"}],"version-history":[{"count":0,"href":"https:\/\/thewildside.co\/fr\/wp-json\/wp\/v2\/pages\/3626\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/thewildside.co\/fr\/wp-json\/wp\/v2\/pages\/3155"}],"wp:attachment":[{"href":"https:\/\/thewildside.co\/fr\/wp-json\/wp\/v2\/media?parent=3626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}